Location: UBMD Primary Care – 850 Hopkins Road, Williamsville, NY 14221 & 2465 Sheridan Dr, Tonawanda, NY 14150 **Must be willing to travel between these clinics** Schedule: Monday–Friday, 8:30 AM–4:30 PM, with one (1) evening shift per month (12:15–8:15 PM) Pay Range: $17.00–$19.00/hour Status: Full-Time, Non-Exempt AA/EOE About the Role: UBMD Primary Care is seeking skilled, patient-focused Patient Services Representatives (PSRs) to join our busy outpatient clinics in Tonawanda and Williamsville. This role is ideal for someone who excels at communication, thrives in a fast-paced environment, and enjoys helping patients feel supported from the moment they walk in. What You’ll Do: In this role, you’ll use your communication, organization, and problem-solving skills to ensure a smooth and positive patient experience. Responsibilities include: Greeting and checking patients in and out Managing a high volume of phone calls and directing inquiries appropriately Verifying insurance coverage and updating patient information. Scheduling appointments and coordinating referrals Collecting copays and completing daily payment balancing Providing general customer service and administrative support. Assisting with prior authorizations, imaging requests, and follow-up tasks. Maintaining accuracy and confidentiality in all patient interactions. Supporting clinic operations by following HIPAA, OSHA, and PCMH standards Qualifications: High school diploma or GED required; Associate’s degree preferred 1–2 years of experience in a medical office or customer-service setting Experience with EMR systems and Healthenet strongly preferred Knowledge of medical terminology and insurance plans helpful Proficiency with Microsoft Office preferred